FAQS
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We pride ourselves on selling only high quality hair. We are committed to providing excellent hair. We create our hair according to our high quality standards. This hair has to be healthy human hair and it can’t be damaged. The hair is collected from healthy women. After it has been collected it goes through an elaborate 12 step process to create the perfect hair. The hair goes through a very complex process to guarantee quality. We only sell high quality hair and products.
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We have a very high quality of hair compared to others, yes we tested them ourselves! Literally. We pride ourselves on helping you live a beautiful life. That means being happy and looking great! Having GREAT hair makes a difference. KHANDII KOLLECTION EXTENSIONS is definitely an instant confidence booster! We want every woman who has our hair to be 100% in love with their hair-we are hands on and passionate about beauty.
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Yes ! Because our hair is 100% human hair all collections can be dyed. Just note that bleaching/lifting of the hair cause damage to the hair as it would your own hair. You want to keep the hair healthy.
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Yes! KHANDII KOLLECTION Hair Extensions are made with 100% human hair can be curled, straightened, blow-dried and styled, just like your own natural hair.
In order to preserve and extend the lifespan of your KHANDII KOLLECTION EXTENSIONS , we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition. Using a low heat setting will prolong the lifespan of your extensions.
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Since hair extensions do not get consistent nourishment from the scalp like natural hair, it is important to choose the right products to keep your extensions looking and feeling luxurious. When selecting products for your KHANDII EXTENSIONS, we recommend to use organic hair products whenever possible. If you are unable to get fully organic hair products, we recommend to at least choose alcohol-free and sulfate-free shampoos and conditioners, as these ingredients can dry the hair out, leading to frizziness, matting, or tangling. We recommend to use high quality products specifically formulated for dry and damaged hair, as they will help keep the strands healthy and nourished.
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SILK OPULENCE MAINTENANCE
Since hair extensions do not receive natural oils from the scalp like our own hair, they do not need to be washed very often. We suggest only washing your KHANDII EXTENSIONS when there is too much product build-up and they become unmanageable to style.
We highly recommend using sulfate-free and alcohol-free hair products, as these ingredients can dry the hair out, leading to frizzy, tangly hair.
You can wash your KHANDII EXTENSIONS the same way you would your own hair. Apply shampoo first, rinse off, then apply a generous amount of conditioner from top to bottom, working the product through the hair. Rinse off the conditioner, then rinse the extensions again in cold water to lock in moisture. Next, apply a deep conditioning hair mask throughout the extensions, to restore smoothness, nourishment, and shine. Brush each weft with a wide tooth comb from bottom to top to work the hair mask through the hair and remove any tangles. Leave the hair mask in for at least 4-6 hours or overnight for best results! Finally lay each weft flat to air-dry on top of a towel on a flat surface.
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Products ship within 1-3 business days from your order date. Saturdays and Sundays are not considered business days. During Major Sales and Promotions, orders may take up to 7 business days for orders to process. Orders are not processed on weekends and/or major holidays.
Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.
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We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to check their order details carefully before submitting their order.
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Please allow up to 48 hours after you've received your shipping conformation email to see movement on carrier's website. f you don't see any movement after 48 hours, please email us at support@shopkhandiikollection.co
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Yes, we ship to PO BOXES. Please note that PO BOX addresses requires up to 3 days to deliver as we use USPS for PO BOX delivery . All PO BOX addresses will be shipped with United States Postal Services (USPS).
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Once an order has been placed, discount codes may not be applied afterwards. We will not issue a refund or apply any discount code after your order has been submitted. Advertised discount codes may not be used towards any previously purchased or future purchases.
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No, Khandii Kollection will not cover or pay any fees associated with the cancelation of hair services and appointments. Please wait to receive and confirm your product before scheduling all hair appointment services.