RETURNS & REFUND POLICY

 

REFUNDS & EXCHANGES

By using and accessing this website, you shall automatically be subjected to this privacy policy. KHANDII KOLLECTION EXTENSIONS shall herein after be referred to as the “company”, “we”, “us” or “our”.

All sales conducted between you and the company are absolutely FINAL and there are no refunds allowed on any grounds whatsoever. You shall not claim any refund.

As soon as an order is submitted, the processing for the same begins. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc., and other such related changes.

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way whatsoever(Original ties must remain in tact as it was received by the customer). You shall send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to the following address:

Khandii Kollection

5337 N Socrum Loop Rd #433

Lakeland FL 33809

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost of items in transit. All Sales are Final on clearance and sale items. No returns will be accepted on sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question. Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.  

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS ( LACE CLOSURES & LACE FRONTALS), THE SAME CANNOT BE RETURNED, EXCHANGED OR REPLACED IN ANY CASE WHATSOEVER.

Replacements
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual, we shall be happy to hear from you. You may notify a Customer Care Specialist via email  (Support@shopkhandiikollection.co) within 7 calendar days from the date you received your package. Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Khandii Kollection verifies and agrees that the product is defective in any way, Khandii Kollection will then exchange or replace the item.
 If Khandii Kollection does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without any replacement of product. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (LACE CLOSURES & LACE FRONTALS),  CANNOT BE RETURNED. EXCHANGED OR REPLACED.

Limitation of Liability
Khandii Kollection does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Khandii Kollection will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Khandii Kollection is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this policy. Customer agrees that for any liability related to the purchase of services not bundled with products under this policy, Khandii Kollection LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this policy.