: FAQs – KHANDII KOLLECTION HAIR EXTENSIONS
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What does "Pre-Order" mean?

A pre-order means the item is currently being restocked or custom-wefted and will ship in 10–15 business days.
This applies to:
    •    Bundles
    •    Frontals
    •    Closures
    •    Clip-ins

Your payment secures your item in our upcoming shipment so it does not sell out again.

Why are some items available for Pre-Order instead of in stock?

Because our Raw Silky Opulence Collection is produced in small, high-quality batches to maintain:
    •    125g bundles
    •    Fine-hair-friendly thin wefts
    •    Premium raw Vietnamese hair
    •    High-quality lace for closures/frontals
    •    Seamless, lightweight clip-ins

When a size or length sells out, pre-orders ensure you can still secure yours in the next shipment.

How many bundles should I purchase?

  • 14–16 inches: 2–3 bundles
  • 18–22 inches: 3 bundles
  • 24+ inches: 4 bundles
    Because each bundle is 125g, fewer bundles are needed compared to standard extensions.

If I place my order today, when will I receive my Khandii Extensions?

Products ship within 1-3 business days from your order date.  Saturdays and Sundays are not considered business days. During Major Sales and Promotions, orders may take up to 7 business days for orders to process. Orders are not processed on weekends and/or major holidays. 

If your item is marked as pre-order, your extensions will be handcrafted and ready to ship within 10–15 business days. Once production is complete, your selected shipping method begins (Express or Overnight), and you will receive tracking information as soon as your order ships.


If your item is in stock, it ships immediately according to the shipping option chosen at checkout.

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc. 

Can I cancel my order after processing?

We are sorry, once an order is submitted, it may not be canceled or refunded.  We encourage customers to check their order details carefully before submitting their order.

My shipping label has printed but my tracking number has no movement?

Please allow up to 48 hours after you've received your shipping conformation email to see movement on carrier's website. If you don't see any movement after 48 hours, please email us at support@shopkhandiikollection.co

What are the payment installment options online?

Afterpay, Affirm and Shop Pay Installments

Do gift cards expire?

Purchased gift cards from Khandii Kollection never expire and can be used anytime. Promotional or complimentary gift cards may have a shorter validity period (usually 30–90 days) and will always be clearly stated when issued.

I've placed an order and did not use a discount code. Can i apply the code after i have placed my order?

Once an order has been placed, discount codes may not be applied afterwards. We will not issue a refund or apply any discount code after your order has been submitted. Advertised discount codes may not be used towards any previously purchased or future purchases.

In the event that i miss my hair appointment due to delayed delivery, will Khandii Kollection Extensions cover the cost of my hair appointment and/or cancelation fees?

No, Khandii Kollection will not cover or pay any fees associated with the cancelation of hair services and appointments. Please wait to receive and confirm your product before scheduling all hair appointment services. 

What is the quality of Khandii Kollection Hair?

At Khandii Kollection, we pride ourselves on offering only the highest-quality hair. Every strand of our Raw Silky Opulence hair is 100% healthy, human hair collected from healthy women. We never use damaged or synthetic hair.

Once collected, the hair undergoes a carefully crafted 12-step process to ensure it meets our luxury standards. This process guarantees silky texture, thickness, durability, and frizz-free strands that last longer than standard hair extensions.

From wefts to seamless clip-ins, every piece is designed to blend seamlessly with fine or thin hair, giving you natural-looking length, volume, and shine. At Khandii Kollection, high quality isn’t just a promise—it’s our standard.

What makes Khandii Kollection hair different from other extensions?

Khandii Kollection specializes in 100% raw Vietnamese human hair. Each bundle is collected from a single donor, ensuring integrity from root to tip. Unlike standard 100g bundles, ours are 125g, offering extra fullness. The wefts are custom-designed thin and flat, so they’re perfect for fine or thin hair and lay seamlessly during installs.

Is Khandii hair truly raw?

Yes. Raw means the hair is in its purest state—never chemically processed, steamed, or coated with silicones. This is why it maintains its natural luster, strength, and durability, while allowing for long-term use.

Will Khandii Extensions blend with my natural hair?

Yes! Because our hair is straight raw Vietnamese, it has a silky yet full texture that blends beautifully with relaxed, silk-pressed, or naturally fine textures for a flawless finish.

How long does Khandii hair last?

With proper maintenance, Raw Silky Opulence bundles can last 4+ years. Raw hair is a luxury investment—it only gets better with time.

Does Khandii hair shed or tangle?

Minimal shedding (think natural shedding like your own hair). Tangling is rare because the cuticles are aligned in the same direction from root to tip.

Will the wefts damage fine or thin hair?

No. Our machine wefts are custom-crafted to be thin and flat, ensuring they lay comfortably against the scalp without creating bulk or tension—perfect for women with delicate hair.

Can I bleach or style my Khandii Extensions?

Yes—Raw Silky Opulence can be lifted to the lightest 613 blonde, dyed any shade, curled, straightened, or waved. It behaves just like your own hair. Just note that bleaching/lifting of the hair cause damage to the hair as it would your own hair. We recommend keeping the hair healthy.

I’ve never worn extensions and I’m nervous. How do I know if they’re right for me?

Don’t worry—you’re not alone! Extensions are a beautiful way to protect your natural hair while giving you instant length and fullness. At Khandii Kollection, our Raw Silky Opulence extensions are designed to blend seamlessly, especially for women with fine or thin hair. We’ll also guide you with everything you need to know to wear, care for, and maintain your extensions so you feel confident every step of the way.

I’m not Black and I have fine hair. Will Khandii Kollection extensions work for me?

Absolutely! Khandii Kollection extensions are for all women who want fuller, beautiful hair. Our Raw Silky Opulence straight bundles and seamless clip-ins are designed to blend effortlessly with fine hair, giving you natural-looking length and volume.

What products can I use on my Khandii Extensions?

Since hair extensions do not get consistent nourishment from the scalp like natural hair, it is important to choose the right products to keep your extensions looking and feeling luxurious. When selecting products for your KHANDII EXTENSIONS, we recommend to use organic hair products whenever possible. If you are unable to get fully organic hair products, we recommend to at least choose alcohol-free and sulfate-free shampoos and conditioners, as these ingredients can dry the hair out, leading to frizziness, matting, or tangling. We recommend to use high quality products specifically formulated for dry and damaged hair, as they will help keep the strands healthy and nourished. 

What are seamless clip-ins?

Seamless clip-ins are lightweight hair extensions designed with a thin, silicone base that lays flat against your scalp—making them virtually invisible. Unlike traditional clip-ins with a thicker weft, seamless clip-ins blend effortlessly with your natural hair, especially if you have fine or thin strands. They’re perfect for adding instant length and volume without the bulk, and you can install or remove them in just minutes.

What’s the difference between a closure and a frontal?

A closure is designed to cover the top front section of your head, right where your part will be. The bigger the closure, the more parting space you get. At Khandii Kollection, we offer 4x4 and 5x5 closures, all crafted with our premium luxury Swiss lace for a natural, seamless look.

A frontal covers your entire front hairline from ear to ear, measuring 13x5. Frontals give you the most styling versatility since you can part your hair in any direction while keeping a flawless, natural hairline. Like our closures, all Khandii Kollection frontals are made with luxury Swiss lace for comfort and realism.

How to wash and dry my Khandii Extensions?

RAW SILKY OPULENCE MAINTENANCE

Since hair extensions do not receive natural oils from the scalp like our own hair, they do not need to be washed very often. We suggest only washing your KHANDII EXTENSIONS when there is too much product build-up and they become unmanageable to style. 

We highly recommend using sulfate-free and alcohol-free hair products, as these ingredients can dry the hair out, leading to frizzy, tangly hair.

You can wash your KHANDII EXTENSIONS the same way you would your own hair. Apply shampoo first, rinse off, then apply a generous amount of conditioner from top to bottom, working the product through the hair. Rinse off the conditioner, then rinse the extensions again in cold water to lock in moisture. Next, apply a deep conditioning hair mask throughout the extensions, to restore smoothness, nourishment, and shine. Brush each weft with a wide tooth comb from bottom to top to work the hair mask through the hair and remove any tangles. Leave the hair mask in for at least 4-6 hours or overnight for best results! Finally lay each weft flat to air-dry on top of a towel on a flat surface. 

How long will my Khandii extensions last?

With proper care, your Khandii Kollection extensions can last 3–5 years since they’re made from 100% raw Vietnamese human hair. The better you care for them, the longer they’ll serve you.

How often do I need to wash my extensions?

We recommend washing your extensions every 2–3 weeks (or as needed, depending on product buildup). Always use sulfate-free, moisturizing products to maintain their silky texture.

How are Khandii Extensions installed?

Our Raw Silky Opulence extensions come in machine wefts, designed to be sewn in by a professional stylist. The thin, customized wefts lay flat for a natural and comfortable install, especially for fine or thin hair.

How many bundles do I need?

For a natural, full look, we recommend:
    •    2 bundles for lengths 14”–18”
    •    3 bundles for lengths 20”–24”
    •    4 bundles for lengths 26”–30”
(Keep in mind: the longer the hair, the more bundles you’ll need for fullness.)

Can I curl and straighten my Khandii Extensions?

Yes! KHANDII KOLLECTION Hair Extensions are made with 100% human hair can be curled, straightened, blow-dried and styled, just like your own natural hair.

In order to preserve and extend the lifespan of your KHANDII KOLLECTION EXTENSIONS , we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition. Using a low heat setting will prolong the lifespan of your extensions.

Can I swim while wearing Khandii Extensions?

Yes, but with care! If you swim, protect your extensions by braiding them or wearing a swim cap. After swimming, wash and deep condition to remove chlorine or saltwater.

What products can I use on my Khandii Extensions?

Since hair extensions do not get consistent nourishment from the scalp like natural hair, it is important to choose the right products to keep your extensions looking and feeling luxurious. When selecting products for your KHANDII EXTENSIONS, we recommend to use organic hair products whenever possible. If you are unable to get fully organic hair products, we recommend to at least choose alcohol-free and sulfate-free shampoos and conditioners, as these ingredients can dry the hair out, leading to frizziness, matting, or tangling. We recommend to use high quality products specifically formulated for dry and damaged hair, as they will help keep the strands healthy and nourished.

How to wash and dry my Khandii Extensions ?

 SILK OPULENCE MAINTENANCE

Since hair extensions do not receive natural oils from the scalp like our own hair, they do not need to be washed very often. We suggest only washing your KHANDII EXTENSIONS when there is too much product build-up and they become unmanageable to style. 

We highly recommend using sulfate-free and alcohol-free hair products, as these ingredients can dry the hair out, leading to frizzy, tangly hair.

You can wash your KHANDII EXTENSIONS the same way you would your own hair. Apply shampoo first, rinse off, then apply a generous amount of conditioner from top to bottom, working the product through the hair. Rinse off the conditioner, then rinse the extensions again in cold water to lock in moisture. Next, apply a deep conditioning hair mask throughout the extensions, to restore smoothness, nourishment, and shine. Brush each weft with a wide tooth comb from bottom to top to work the hair mask through the hair and remove any tangles. Leave the hair mask in for at least 4-6 hours or overnight for best results! Finally lay each weft flat to air-dry on top of a towel on a flat surface. How to properly care for your Silky Opulence hair extensions?

What is Route?

Route is our package protection insurance, now required on all orders. For a small fee at checkout, Route covers your order against loss, theft, or damage during transit—whether domestic or international. If anything happens, you can easily file a quick self-serve claim to receive a replacement or refund, giving you peace of mind with every purchase.

If I place my order today, when will I receive my Khandii Extensions?

Products ship within 1-3 business days from your order date.  Saturdays and Sundays are not considered business days. During Major Sales and Promotions, orders may take up to 7 business days for orders to process. Orders are not processed on weekends and/or major holidays. 

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc. 

Can I cancel my order after processing ?

We are sorry, once an order is submitted, it may not be canceled or refunded.  We encourage customers to check their order details carefully before submitting their order.

My shipping label has printed but my tracking number has no movement?

Please allow up to 48 hours after you've received your shipping conformation email to see movement on carrier's website. If you don't see any movement after 48 hours, please email us at support@shopkhandiikollection.co

Do you ship to PO Boxes?

Yes, we ship to PO BOXES. Please note that PO BOX addresses requires up to 3 days to deliver as we use USPS for PO BOX delivery . All PO BOX addresses will be shipped with United States Postal Services (USPS).

What is the Refer-a-Friend Program?

Our Refer-a-Friend Program lets you share the Khandii experience! When you refer someone, they’ll get 20% off their first order of $395 or more, and you’ll receive $25 in rewards for every successful referral.

How do I join?

It’s simple! Just head to our Refer-a-Friend page on the website, sign up, and share your unique referral link with friends.

How do I access my rewards?

Once your friend makes a qualifying purchase, your reward will automatically be added to your Khandii account. You can view and apply your rewards at checkout.

Is there a limit to how many people I can refer?

No! The more friends you refer, the more rewards you earn. There’s no cap on how many rewards you can collect.

Can I return my order if I used rewards for a discount?

Yes, orders can be returned even if you used rewards toward your purchase.

Can I use my Khandii Rewards with another discount code?

No, rewards cannot be combined with additional discount codes.